Frequently Asked Questions

How do I place an order?

Browse any product category, choose your desired specifications, and click Add to Cart. When you’re ready, open the cart and proceed to checkout—our system will guide you through account creation, shipping, and payment.

Which payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers. All payments are processed through SSL‑encrypted gateways.

How long does shipping take?

Most orders leave our warehouse within 1–2 business days. Delivery times vary by location: 3–5 business days for US and EU, 7–14 business days for other international destinations.

Can I track my order?

Yes. Once your package ships, you’ll receive an email with a tracking link so you can monitor its progress in real time.

What is your return policy?

You can return unopened items within 30 days for a full refund. Electronics with manufacturer defects are covered by our 90‑day replacement warranty. Read our Refund Policy for details.

Do you ship internationally?

Absolutely. We ship worldwide. Shipping costs are calculated at checkout based on destination, weight, and carrier rates.

How do I contact customer support?

Reach us anytime via the Support page or email support@exotelectronics.com. Our team responds within 24 hours.